Privacy Policy

Information we collect

We collect information you provide when you create an account, request a purchase, place an order, arrange delivery, contact support, or upload a payment proof. This may include your name, email address, phone number, delivery address, order details, parcel information, and uploaded files.

How we use information

• Provide Malaysia and Singapore shopping addresses, parcel forwarding, consolidation, purchasing, and delivery services.
• Process and update orders, payments, parcels, and shipments.
• Send service messages through email, push notifications, or WhatsApp, including order confirmations and shipping updates.
• Prevent fraud, secure accounts, troubleshoot problems, and comply with legal obligations.
• Improve ShipMyShop and customer support.

Sharing and service providers

We share only the information necessary to operate the service with providers such as payment processors, hosting and database providers, WhatsApp/Meta, couriers, warehouses, and professional advisers. We may also disclose information when required by law or to protect customers and the service.

Retention and security

We keep personal information only for as long as reasonably necessary for service, accounting, dispute, fraud-prevention, and legal purposes. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

Your choices and rights

You may request access, correction, or deletion of your personal information, subject to legal and operational retention requirements. You can also withdraw optional communications where applicable.

Contact

For privacy questions or requests, email support@shipmyshop.net or contact ShipMyShop through the WhatsApp support link on our website.